Info

DELIVERY INFORMATION

We deliver on Saturdays and Sundays too. Just place your order and fill your hotel name and the address in the delivery address field. Our courier will deliver your shipment to the reception of the hotel you are staying on the next day during working hours. You will receive email that your shipment was already delivered at the reception. Please do not forget to inform the reception in advance that you are expecting a shipment. You have also the option of personal collection instead of courier delivery. For more details see the section CLICK AND COLLECT.

DELIVERY TO THE OTHER THAN A HOTEL ADDRESS

Obviously, we deliver to the other addresses than a hotel ones. In that case our courier will deliver the shipment next day to address provided in the delivery address field next day after your order was received . We deliver on Saturdays and Sundays too.

INTERNATIONAL DELIVERY

No international delivery is possible at the moment.

CLICK AND COLLECT

You can place your order online and collect your socks the next day in our PICK-UP POINT in Bratislava Old Town.  You will receive an email that your socks are ready to be picked up. Place of the personal collection is located in Bratislava Old Town on Michalska street 12 (in IVKO Shop). Click here for Google maps and directions. Opening hours are Monday-Saturday from 10 am till 7 pm and on Sunday from 10 am till  6 pm. Please collect your socks ideally the same day after you receive the email but till 5 days at latest. You will be asked to present the confirming email with the order number and your personal ID in the pick-up point.

RETURN POLICY

You have the right to exchange or return all products for a full refund within 14 days. As soon as we receive your return shipment we will process your request and send you an email confirmation. Please note that we can´t cover return shipping costs and that you are responsible for any items lost in shipping.

1. Fill out this Return Form with your order number, name and the details of your items with the reason for returning

2. Include this Returns Form and your items in your parcel

3. Use the Returns Address Label provided below or just copy the address of our company on the envelope

4. Send it to our address using the correct postage and we strongly recommend to use insure your shipment.